Deepen Guest Relationships and Drive Profitability with Personalized Reservations and Waitlist
Are your best customers waiting too long for a table?
Are you still managing reservations via a calendar or worse, by phone?
Are you paying $1,000 a month to OpenTable, Resy, or Seven Rooms?
WaitList
Reservations
Automated Guest Retention
No per cover fees
Smarter Waitlist Management
Nobody likes waiting in lines.
Don’t make your customers wait in line or risk that they’ll leave and go somewhere else. With SmartWAIT, customers can join the wait list in advance and walk in just in time to be seated.
Personalize guest dining experiences.
View customer data and identify VIPs, highly profitable customers, and regulars the moment they walk in. Such actionable insights allow your staff to make each customer feel special in ways that would be impossible otherwise.
Impress each guest by calling them by name, bumping them ahead of the line, wishing them a happy birthday, and other personalized recognitions. They won’t forget it and will come back for more!
Keep your customers in the know.
Notify customers via text when their table is ready. In the meantime, customers can easily check their spot in line and browse the menu without even downloading an app.
Convert your restaurants into a marketing machine
SmartWAIT automatically invites your guests back for another visit at the right time. With SmartWAIT you have a powerful waitlist and reservation system AND an automated marketing assistant. Drive twice as many guest visits.
Complete the guest experience with integration to SmartX, our Customer Experience Management app, to
- drive more 5-star reviews
- increase brand awareness across social media
- get more first-time customers
- increase the number of visits per repeat customer.
Take Reservations to a Whole New Level
The WOW Factor Starts When They Walk in the Door.
Empower your front of the house staff to personalize each guest experience. SmartWAIT captures information about special occasions, important meetings, or milestone events, allowing staff to actually make each customer visit count.
When it becomes a WOW, they’ll spread the word!
Improve your customers’ experience.
Customers never leave your website. They can make reservations and while they’re at it, see photos, browse the menu, and check out your loyalty program.
Throttle and limit the number of reservations online to pace the flow and ensure proper timing for personalized guest experiences.
Group reservations, redefined.
Make it easier for your customers to share the reservation right from the confirmation page.
Every time someone accepts and declines, the system automatically updates the reservation count so the restaurant knows how many people to expect and can set the table size accordingly.
Switching from OpenTable, Yelp, or Resy?
Use your existing iPad
Download the SmartWAIT app
Waitlist and Reservations in ONE App
Setup your table layout from the app
Create your tables and floor plan in 5 minutes
Add servers and assign them to the tables
Increase server productivity through efficient table assignment.
Online Reservations from Anywhere
Accept reservations from your social media pages
Accept reservations from your website
No reservation fees. Ever.
Manage your waitlist
Reduce the burden on your staff by letting the customer join the waitlist themselves.
FAQ
Frequently Asked Questions
What happens when the internet goes down?
SmartWAIT app is cloud-based, a reliable internet connection is required. If the internet is down, you are unable to send any text notifications to your customers.
Your online reservations will continue to be active and once the internet is restored, your tablet will sync.
We do offer a 100% up-time guarantee internet service via our SmartCONNECT in order to solve this problem.
Is there any cover fees for wait list or reservations?
No, we do not charge any fees for cover fees, text messages or other fees.
Your monthly fee is all that you pay regardless of covers.
Does SmartWAIT integrate to POS?
Yes, currently SmartWAIT is deeply integrated into SmartPOS which means once you seat John on table 14 from the SmartWAIT app, SmartPOS knows table 14 is John.
Once John pays and the check is closed, SmartWAIT will automatically know that table 14 is available. You do not need to have someone walk around the restaurant and mark tables as open like the traditional systems like OpenTable, Resi, NoWait and etc.
Does SmartWAIT show customer data to hostess?
Yes, once you type in the area code and the next 3 digits of the phone number, SmartWAIT will automatically find the customer and display the customer Name, VIP status, Allergies and etc so your hostess can personalize the service to each individual customer.
Can I limit online reservations?
Yes! You can easily limit how far into the future you can accept reservations, the Maximum number of parties per reservation, and maximum reservations per any time slot
Can I block certain days or hours?
Yes, you can block an entire day or block specific time slots so online reservations are unavailable during these times, however, your staff can override this by making the reservation via SmartWAIT app
Where can I see my upcoming reservations?
You will automatically receive a daily summary of all of your reservations.
Every day, you can also see your reservations for that day. You can also view the reservations for any day in the future directly from the SmartWAIT app.
Can I disable reservations from the app?
Yes, you can easily turn reservations off from your SmartWAIT app or the Milagro Cloud.