Winning In Today’s Guest – First Environment Starts With A Solid Customer Experience Strategy
What Drives Brand Loyalty?
Give customers a place to vent privately and rave publicly.
At Milagro, we understand the importance of technology to improve guest satisfaction, increase revenue, and improve operational efficiency.
SmartX solves this major problem for your restaurant by gathering all the customer feedback, analyzing it and providing you actionable insight in order to fix the problem at its source. In addition, SmartX will help you with the following:
Maximize the lifetime value of each customer
Drive more 5-star reviews on Google and Yelp
Increase brand awareness–in a positive way–on social media
Give customers a place to vent privately and rave publicly.
At Milagro, we understand the importance of technology to improve guest satisfaction, increase revenue, and improve operational efficiency.
SmartX solves this major problem for your restaurant by gathering all the customer feedback, analyzing it and providing you actionable insight in order to fix the problem at its source. In addition, SmartX will help you with the following:
Maximize the lifetime value of each customer
Drive more 5-star reviews on Google and Yelp
Increase brand awareness–in a positive way–on social media
Use valuable insights to prevent small problems
from becoming big problems.
SmartX pulls valuable data about each customer’s visit, including check number, date and time, and server name. If there is a complaint, you can easily go back to the source, address the issue quickly, and offer a solution that will turn a negative situation into a positive one.
Because of the vast amount of information available on SmartX about the customer including check number, date & time, even the server, we are able to pinpoint any problems and provide invaluable insight that otherwise would be impossible to have.
The only tool that can rank your servers based on direct customer feedback
As part of the Restaurant Operating System (ROS), SmartX identifies and ranks each of the staff based on direct customer feedback. Such invaluable actionable insight allows you to promote highly effective servers as trainers and re-train or terminate those with a negative impact on your business.
Maximize customer lifetime value with the SmartX coupon management system
The proprietary SmartX™ coupon management system tracks:
When the customer redeems a promotional coupon
Exactly how much money they spent in exchange for that coupon
Number of people in the party
Redemption rate (complete with reminders to redeem)
There’s more! It even tells your staff about the customers’ previous visit so they can step up their game if the customer had a poor experience. This feature can only be found in the Milagro all-in-one platform.
Increase 5-star reviews on Google and Yelp
Built-in integration with Google and Yelp allows you to dynamically redirect your happiest customers with a great experience to leave 5-star reviews on Google and Yelp. And it diverts those with poor experiences to the staff in order to proactively address the issue before it turns into a negative review.
Increase brand awareness across all social media channels
Integration with social media platforms allows your happy customers to share your restaurant with their fans and followers, turning them into brand ambassadors with Milagro’s technology.
Where are you leaking money?
Restaurants can lose money from multiple areas such as poor customer service, poor food quality, poor ambiance, and may not even be aware of it.
Unleash the Power of Customer Data
With Milagro, all the information you need about customers’ visit history–transaction history, prior experiences, lifetime value, and overall satisfaction score–is right in front of you. No more searching multiple platforms. No more wasting time. You treat each customer like you know them, because you do!
FAQ
Frequently Asked Questions
How do you rank our servers?
SmartX is deeply integrated into SmartPOS and other Milagro solutions which allows us to have real-time access to information that otherwise would not be accessible.
The Survey Code or QR code that customer scans has all the data embedded into it which allows us to know all the relevant information about the customer (how much they spent, what items they ordered, what location they visited) as well as the server, how long they waited in line, how long did they dine in, how much tip they left and more.
Can SmartX be used by alone?
Yes, SmartX is integrated to other POS systems such as Aloha, Micros, Posi, Toast, and some others but can be used as a standalone product as well without any integrations to any POS systems
How do you increase our 5-star reviews?
With integrations to Google and Yelp and the ability to detect which customers have had a positive experience, we are able to entice them and make it super easy to leave a quick 5-star review.
With even more integrations to Facebook and Twitter, we can even increase brand awareness by using the fans and followers of your existing customers.
How do you track the coupons?
Because SmartX™ is integrated into Milagro SmartPOS™, the moment that customer provides their feedback, an electronic coupon is emailed to the customer. Each coupon issued is unique to that customer and can be redeemed at any location on SmartPOS™
Can SmartX™ be used for Employee Feedback or Menu Testing?
Yes! You can use SmartX™ for customer experience management, for testing out and getting feedback on new items, employee feedback and we have customers using it even for hiring new employees by creating pre-interview exams that all potential candidates must take to demonstrate their worthyness.
Does SmartX™ integrate to Social Media?
Yes, SmartX™ is currently integrated into Google, Yelp, Facebook, and Twitter.
What type of reporting does SmartX™ provide?
SmartX™ provides reports on each individual feedback provided, drills into each question answered by the customer, ranks each question as well as category, and more.
It also has built-in reports for general overview to drill down into specific questions during specific times.
More importantly, SmartX™ also provides a Report Card per location that is emailed every two weeks with a detailed health of that location and To Do list for next two weeks
Does it support multi-location brands?
Of course, SmartX™ was built for multi-location concepts and provides a lot of functionalities that are intended for larger organziations