Advantage of hiring a Milagro IT Geeks
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Milagro’s Restaurant Operating System
Our geeks are trained and are constantly kept up-to-date on the entire Milagro’s Restaurant Operating System (ROS). This alone removes all the burden of training your new I.T. person so they hit the ground up and running in weeks instead of months!
Our Team has full knowledge of our platform, access to all the tools required to run a successful I.T. department so you do not have to invest in any of that. A fully managed IT geek that doesn’t break the bank, in fact, helps to ensure the entire operation is running smoothly, making sure the internet and phones are working, online ordering is working and all the little details that make running an IT department painful.
When you hire one of our geeks, you are not just hiring that one person, you are hiring the entire team behind them. Whenever they have a question, they have a fully trained team backstage to brainstorm, to get advice, to help make it happen so you don’t have to worry about it.
Our IT geeks are kept up-to-date and are always trained on new technologies and most importantly on the latest changes in IT and security to keep your restaurant secure and PCI Compliant.
Fraction of the Cost
Hiring an IT expert can cost anywhere from $70k to $180k a year not including the additional expense of payroll, taxes, and benefits that adds another 25% to 30% in expense. You can hire our IT gurus either part time or full time at a fraction of this cost and never have to worry about payroll, taxes, benefits, training or anything else.
Frequently Asked Questions
What happens when the internet goes down?
Because it is cloud based, a reliable internet connection is required. If internet is down, you are unable to process any transactions or payments. We do offer a 100% up-time guarantee internet service, SmartCONNECT to solve this problem.
How about Gift Cards, Loyalty, Online Ordering, Accounting?
We have integrations for Gift Cards, Loyalty app, Online Ordering, Accounting , Wait List and Reservation, Employee Scheduling and more. For more advanced Accounting & Inventory management, we recommend using Compete or Restaurant 365..
Do you support 3rd party delivery service?
Currently we do not have any direct integrations, however, this is due to be available soon. You will be able to keep track of individual 3rd party delivery sales through a special “Delivery” payment method for all the major delivery services
Do you support Apple Pay, Google Pay and NFC?
Yes, all of our systems are pre-configured for Apple Pay, Google Pay, Contactless, Chip and Swipe.
Do you support Tips and electronic signature?
Yes! We support both traditional tip adjustment after transaction is completed as well as electronic tipping where customers can choose a tip amount and sign electronically on the tablet.
Do you support Table Service and Quick Service?
Yes, we support both Table Service & Quick Service. Furthermore, you can individually configure each tablet to be in either mode giving you the freedom to operate on QS or TS at the same time.
When will my credit card deposits be made?
Your deposits are made next business day via our next day funding
How does support work?
Currently we offer free remote support Monday to Friday 8 to 5pm CST. For multi-location brands, we also offer a dedicated support staff who will entirely manage your entire Milagro system on part time and full time basis.