Restaurant Journey and Installation

At Milagro, we pride ourselves on providing a wide range of services to our customers. In order to ensure that our communications are clear and concise, we have outlined the steps involved in the process of working with our company, along with the business expectations for each step. This summary is intended to provide a clear understanding of what to expect when working with Milagro.

As a restaurant owner, it is important to have a plan in place to help your business grow and thrive. This step-by-step guide is designed to help you increase sales and profits, maximize sales per customer, consolidate your vendor relationships, improve customer satisfaction, increase 5-star reviews, increase employee efficiency, and reduce costs. Follow these steps to create a solid foundation for your restaurant’s future success.

Restaurant Path to Profitability

 

step-graphics-with-name-new-1

Business Goal

 

restaurant-arrowNo internet & phone service outages

restaurant-arrowNo Revenue loss from Online Orders & 3rd Party Delivery

restaurant-arrowNo more offline payment processing

restaurant-arrowSecure the network against any breaches, attacks, and hacks

restaurant-arrowReduce Risk and be PCI Compliant

restaurant-arrowStart gathering customer data to monetize for marketing

restaurant-arrowPortray a professional image to the world

restaurant-arrowIncrease 5-star reviews

restaurant-arrowMulti-Channel Sales Growth 

restaurant-arrowIncrease Brand Awareness

restaurant-arrowAdd transactional data for unprecedented monetization

restaurant-arrowContinue increasing sales through additional channels

restaurant-arrowManage customer feedback and proactively increase
5-star reviews

restaurant-arrowCreate SOPs to ensure consistent quality

restaurant-arrowFind hidden gems among employees, train low performers

restaurant-arrowImplement training procedures for all staff with rewards
& gamification

restaurant-arrowStart building marketing campaigns for the next phase
of growth

restaurant-arrowStreamline I.T. Support and Marketing Department

restaurant-arrowMonetize customer analytics and start automating the marketing campaigns

restaurant-arrowSet the foundation for franchising and becoming a
national brand

restaurant-arrowPrequalify potential franchisees with experience,
knowledge, and know-how

restaurant-arrowFinancial & Technology Investments from Milagro

Services to be installed

restaurant-arrowPrimary Internet

SmartCONNECT Backup Internet

Phone Service & Phone System

Managed Network Security

Managed WiFi

PCI Compliance

restaurant-arrowCustomer Data Platform (CDP)

Restaurant Website

Reputation Management

      small green right markerSocial Media
      small green right markerOnline Presence (Google, Yelp, Yahoo, Bing)

Online Ordering

      small green right markerIn-house Delivery
      small green right marker3rd Party Delivery Integration

SmartWAIT

SmartMENUS

SmartPOS

      small green right markerKitchen Display Systems (KDS)

SmartX

Loyalty

Gift Cards

Mobile App

Employee Scheduling

e-learning

Outsource I.T. Team

      small green right markerTicketing & Project Management

Outsource Marketing Team

Marketing Automation

Franchise Management System

Back Office Staff & Structure

step1 connectivity

Connectivity

restaurant-arrowNo internet & phone service outages

restaurant-arrowNo Revenue loss from Online Orders & 3rd Party Delivery

restaurant-arrowNo more offline payment processing

restaurant-arrowSecure the network against any breaches, attacks, and hacks

restaurant-arrowReduce Risk and be PCI Compliant

Services to be installed
Franchise Management System

Back Office Staff & Structure

Step2 the core

The Core

restaurant-arrowStart gathering customer data to monetize for marketing

restaurant-arrowPortray a professional image to the world

restaurant-arrowIncrease 5-star reviews

restaurant-arrowStart growing sales

Services to be installed
Franchise Management System

Back Office Staff & Structure

Step3 Data Gathering

Data Gathering

restaurant-arrowAdd transactional data for unprecedented monetization

restaurant-arrowContinue increasing sales through additional channels

restaurant-arrowManage customer feedback and proactively increase
5-star reviews

Services to be installed
Franchise Management System

Back Office Staff & Structure

Step4 efficiency

Efficiency

restaurant-arrowTo eliminate internet & phone service outages

restaurant-arrowSecure the network against any breaches, attacks, and hacks

restaurant-arrowBecome PCI Compliant

Services to be installed
Franchise Management System

Back Office Staff & Structure

new step 5 growth

Growth

restaurant-arrowTo eliminate internet & phone service outages

restaurant-arrowSecure the network against any breaches, attacks, and hacks

restaurant-arrowBecome PCI Compliant

Services to be installed
Franchise Management System

Back Office Staff & Structure

step6-scale

Scale

restaurant-arrowTo eliminate internet & phone service outages

restaurant-arrowSecure the network against any breaches, attacks, and hacks

restaurant-arrowBecome PCI Compliant

Services to be installed
Franchise Management System

Back Office Staff & Structure

FAQ

Frequently Asked Questions

What happens when the internet goes down?

Because it is cloud based, a reliable internet connection is required. If internet is down, you are unable to process any transactions or payments. We do offer a 100% up-time guarantee internet service, SmartCONNECT to solve this problem.

How about Gift Cards, Loyalty, Online Ordering, Accounting?

We have integrations for Gift Cards, Loyalty app, Online Ordering, Accounting , Wait List and Reservation, Employee Scheduling and more. For more advanced Accounting & Inventory management, we recommend using Compete or Restaurant 365.

Do you support 3rd party delivery service?

Currently we do not have any direct integrations, however, this is due to be available soon. You will be able to keep track of individual 3rd party delivery sales through a special “Delivery” payment method for all the major delivery services

Do you support Apple Pay, Google Pay and NFC?

Yes, all of our systems are pre-configured for Apple Pay, Google Pay, Contactless, Chip and Swipe.

Do you support Tips and electronic signature?

Yes! We support both traditional tip adjustment after transaction is completed as well as electronic tipping where customers can choose a tip amount and sign electronically on the tablet.

Do you support Table Service and Quick Service?

Yes, we support both Table Service & Quick Service. Furthermore, you can individually configure each tablet to be in either mode giving you the freedom to operate on QS or TS at the same time.

When will my credit card deposits be made?

Your deposits are made next business day via our next day funding.

How does support work?

Currently we offer free remote support Monday to Friday 8 to 5pm CST. For multi-location brands, we also offer a dedicated support staff who will entirely manage your entire Milagro system on part time and full time basis.