How to make each customer feel like a VIP
View customer data the moment they walk in. Data such as VIPs, High profitable customers, and regulars. Such actionable insights allow your staff to treat each customer like VIP and make them feel special in ways that would be impossible otherwise. Impress each guest by calling them by name, bumping them ahead of the line, and providing a service level that is above monetary value
Faster table turns, means more money per hour
Notify customers via text when their table is ready but meantime, customers can easily check their spot in line without downloading an app. They can browse your beautiful menu with pictures, daily specials before even being seated. Rich features as such allow you to increase your table turnover, therefore, making more money using the same footprint. Faster table turns, means more money per hour.
Elevate your customers’ experience
Integration to SmartPOS allows for an outstanding customer experience. Combine and analyze the entire customer profile in order to surpass a guest experience that is unachievable within human capabilities.
Convert your restaurants into marketing machines
Complete the guest experience fully via integration to SmartX, our Customer Experience Management app. Ask specific questions about the guest experience to ensure you exceeded expectations. In addition, use SmartX to drive more 5-star reviews, and increase brand awareness across social media, and convert each restaurant into its own marketing machine
Switching from OpenTable, Yelp or Resy?
You’ve made the SMART decision to get more and pay less.
Use your existing iPad
Download the SmartWAIT app
Waitlist and Reservations in ONE App
Setup your table layout from the app
Create your tables and floor plan in 5 minutes
Add your servers and assign them to the tables
Increase server productivity through efficient table assignment.
Online Reservations from Anywhere
Accept reservations from your social media pages.
Accept reservations from your website
No reservation fees ever.
Manage your waitlist
Reduce the burden on your staff by letting the customer join the waitlist themselves.
Pretty cool, no? To the MOON!
Sign up and together we will make it to the moon! Well not the moon but you know…
Frequently Asked Questions
What happens when the internet goes down?
SmartWAIT app is cloud-based, a reliable internet connection is required. If the internet is down, you are unable to send any text notifications to your customers.
Your online reservations will continue to be active and once the internet is restored, your tablet will sync.
We do offer a 100% up-time guarantee internet service via our SmartCONNECT in order to solve this problem.
Is there any cover fees for wait list or reservations?
No, we do not charge any fees for cover fees, text messages or other fees.
Your monthly fee is all that you pay regardless of covers.
Does SmartWAIT integrate to POS?
Yes, currently SmartWAIT is deeply integrated into SmartPOS which means once you seat John on table 14 from the SmartWAIT app, SmartPOS knows table 14 is John.
Once John pays and the check is closed, SmartWAIT will automatically know that table 14 is available. You do not need to have someone walk around the restaurant and mark tables as open like the traditional systems like OpenTable, Resi, NoWait and etc.
Does SmartWAIT show customer data to hostess?
Yes, once you type in the area code and the next 3 digits of the phone number, SmartWAIT will automatically find the customer and display the customer Name, VIP status, Allergies and etc so your hostess can personalize the service to each individual customer.
Can I limit online reservations?
Yes! You can easily limit how far into the future you can accept reservations, the Maximum number of parties per reservation, and maximum reservations per any time slot
Can I block certain days or hours?
Yes, you can block an entire day or block specific time slots so online reservations are unavailable during these times, however, your staff can override this by making the reservation via SmartWAIT app
Where can I see my upcoming reservations?
You will automatically receive a daily summary of all of your reservations.
Every day, you can also see your reservations for that day. You can also view the reservations for any day in the future directly from the SmartWAIT app.
Can I disable reservations from the app?
Yes, you can easily turn reservations off from your SmartWAIT app or the Milagro Cloud.