Turn Customer Experience Management into a Profit Center

Watch How it Works

Easy to Use

Invite The Guest

Invite the guest through POS codes, email or your website to provide valuable feedback and share their experience

SmartLOGICTM

SmartLOGICTM rotates the questions and drill down when needed to ask relevant questions, not ask the same questions from everyone!

Reward The Guest

Reward the guest based on their experience and allow them to share positive experience on social media

Track Coupon Redemption

Track the redemption of coupons, remind guests to come back and empower your staff with relevant data regardings the guests prior experience on the spot

What is SmartXTM ?

SmartXTM is a feedback management platform that allows you to gather feedback from your guests, employees or any other source. SmartXTM was desgined and built with a SmartLOGICTM feature to shorten the time it takes to gather feedback based on realtime flow management as well as social media integration that allows positives experiences to be shared across social media, and a coupon management system that rewards the guest to return.

SmartXTM takes the feedback management to a new level by creating actionable reports, ranking your servers’ performance, tracking spend amount and frequency of guest return.

SmartLOGICTM and Scroing System

SmartLOGICTM

Use our innovative SmartLOGICTM to intelligently ask questions based on the realtime feedback provided by the guest. SmartLOGIC’s intelligence starts with these simple yet powerful points

  • Skip over questions that are irrelevant to the guest and drill down into more questions when required to drill deeper
  • Be relevant even when it comes to coupons that are given to the guests based on their experience, reward the negative experiences with more enticing coupons to increase their chance of return
  • highly automated personalized emails in response to negative feedback to make you look like a super hero in front of your guests

Scoring System

  • Create your own scoring system and weigh each question depending on its importance
  • Proactively be notified when feedback is below the acceptable threshold

Social Media Integration

  • Let your guest with positive experience share their feedback across social media
  • Increase your positive reviews Yelp and Google
  • increase your likes(put facebook thumb icon) on Facebook and mentions on #Twitter

Coupon Management System

  • Reward each guest with an optional coupon for providing you valuable feedback
  • Track the status of unique coupons issues to every guest
  • Send out coupon reminders to entice the guest to return
  • Give your staff the power to treat those with poor prior experience like a VIP through smarter coupon system

Increase Guest Satisfaction

Gather feedback directly from your loyal guests

Increasing guest satisfaction makes you more profitable

Gather more 5-star reviews from those who praise you using SmartLOGICTM

Integrate to social media so you can drive more traffic using your loyal customers

Ready to Start?

Sign up and get access instantly to your account. Your system is pre-configured and ready to start in minutes. If you have multiple locations and require a multi-location setup, contact us for more detail.

Loved and Trusted by 2000+ Restaurants

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CEO, Restaurant

John Doe