User experience is one of the key factors in the restaurant business. Most of the customers expect to get a nice meal and pleasant service when visiting restaurants. Having digital customer experience management software will increase the efficiency of getting better UX results in your restaurant.
Turn Your Unhappy Guests Into Most Loyal Guests
Indeed, a lot depends on food quality when considering the restaurant’s customer experience. However, there is a list of other factors that can make your guests unhappy. Waiting lists, queues, menus, and waiters may cause trouble for your service. Thus, digital customer experience management software is the best solution for tracking the real user experience
Having digital waitlists and menus you simply improve the service of your restaurant which increases the satisfaction among your guests. Integrating SmartX digital customer experience management software will measure how effective your service tools operate.
How SmartXTM Works
Get Customer Feedback From Multiple Channel
Let your customers vet to you, not the world
Increase 5-star Reviews Automatically
Coupon Management System
Yes, we automatically allow those with positive feedbacks to share their 5-star experience across social media as well as enticing those customers to leave a 5-star on Google and Yelp for that specific location. This helps boost your social media ratings and bring in more first time visitors.
Through deep integration to SmartPOS, we pull all the data and rate each individual server to identify the best and worst performing individuals.
Currently we can integrate to NCR Aloha, Micros, PosiTouch and deep integrations to Milagro SmartPOS.
You can create unlimited campaigns to measure feedback for multiple arrays including in-store customer visits, online order visits, employee feedback, internal restaurant audits, you can even use it for hiring processes to ensure the new staff meet your standards.
Our CMS keeps track of every coupon given to each individual customer, when customer returns to the store to redeem that unique coupon code, the staff will enter the code on the POS system to redeem the code. We further analyze and report on all coupons outstanding, expired and redeemed.
Yes, you can create generic or unique coupon codes for marketing efforts out of Milagro platform and know exactly how many people redeemed that coupon code, which specific customers and exactly how much revenue was generated using that coupon code.
SmartLOGIC is a powerful functionality that allows you to change the survey flow based on the responses the customer is getting in real time. This ensures that only relevant questions are being asked, for example, if someone had poor service, you can drill down to know why but if someone had excellent service, you just move on to the next question.
SmartLOGIC also scores every question and allows you to weigh each question’s importance differently.